Joining Bonus Club How do I join the Brewers Fayre Bonus Club? If you are 18 years or older and live in the UK, just pick up a Bonus Club card in any participating Brewers Fayre, and register it at www.brewersfayre.co.uk/bonus I haven't got internet access or an email account. Can I still join The Brewers Fayre Bonus Club? You will need to have an email address and access to the internet to be a member of the Club. You could ask a friend or relative to help you to register up a Bonus Club card in your name and to help you redeem points you have earned, or you could use the facilities at your local library. Currently Brewers Fayre are unable to offer the scheme in any other way. If you need more help, you can email us at brewersfayrebonusclub@whitbread.com. If I give you my details, how will you use them and will you pass them to anyone else? We will use the information you provide to us to provide the Bonus Club services to you, to contact you about the Bonus Club and its benefits and to provide you with special offers and news updates. We will not pass your information on to any third party for marketing purposes. The service provider that helps us to run the Brewers Fayre Bonus Club does receive your details on a secure and confidential basis so that they can play their part in running the membership programme. For further details of the information we collect and how we use this, please see our privacy policy. Collecting Points How do I collect points? You can collect points on all qualifying food and drink purchases at participating Brewers Fayre pub restaurants. Make sure you get your Bonus Club card swiped when you pay your bill to get your points added. For every full £1 you spend on qualifying food and drink purchases, you'll collect 5 points. Points are based on your total spend, less any discounts, vouchers or tips. Is there a maximum number of points I can collect? Why can't I see my points balance? Can I collect points on meals paid for at Premier Inn? You can collect points on meal deals from Premier Inn, when you hand over your meal deal voucher to the restaurant team please also hand your Bonus Club card. Can I collect points on breakfast that I have pre booked at the Premier Inn? Yes just hand your Bonus card to a team member at the Brewers Fayre pub restaurant when you pay or, if pre-paid, when you visit and the points will be added. Using Points and Vouchers How do I use my points? When you've registered online and signed in on the Bonus Club website, you can 'spend' your points by exchanging them for vouchers. You can start swapping points for vouchers once you have 250 points. Points can only be redeemed once. You can redeem your voucher in a restaurant either by showing a printed copy or displaying a copy on your mobile phone. Each vouchers may only be used once. What can I use my money-off vouchers for? You can use your money-off vouchers any time you have a meal (with or without drinks) in any Brewers Fayre pub restaurant. They can't be used if you are having drinks only and not ordering food from our menu. How many Bonus Club vouchers can I use at one time? We accept any valid vouchers. You can use multiple Bonus Club point's vouchers at the same time – each will have a unique reference number, so make sure you keep them safe. Other promotional and celebratory vouchers that you may receive by email will have their own terms and conditions. Remember, you will collect points based on how much you pay, not how much the total bill was before vouchers were taken off. Do I get change? No, we don't give change if you don't spend all the value of your voucher. Do vouchers and points have an expiry date? Points are valid for a period of 12 months from the date they are collected, and we do reserve the right to remove any points from your Bonus Club card if your card hasn't been used for 12 months or more. Once points have been swapped for a voucher, the voucher is valid for 6 weeks. Please check the expiry date on the voucher. You may also be able to earn ‘bonus points' as part of a promotional offer, competition or other give-away; and these may have a different expiry date. Please check the terms and conditions of the relevant promotion at the time for more details. The 250 FREE points we add to your account for registering your card expire after 90 days if your Bonus Club card has not been swiped in a Brewers Fayre restaurant during that time. I had trouble printing my voucher, can I re-print it? If you had trouble printing your voucher please go to Your Account where you'll be able to reprint your voucher without affecting your points balance. Simply do this by pressing the 'Get Voucher' link under the Points Detail section. Your Bonus Club Card I recently visited a Brewers Fayre and forgot to present my card. Can I still collect the points from my spend? Yes, as long as you have your receipt and claim within 14 days of your visit you can add your points. Click here to login and follow the "Forgotten Card" link. It may take up to 48 hours for your points to show on your account. Can I split the bill and split the points? All the points earned in relation to one bill need to go onto the same card – so if more than one member of your party has a Bonus Club card you will need to choose whose card the points will be collected on. Can anyone else use my Bonus Club card? No, only the person who registered the Bonus Club card in their name can use it. Can I use my Bonus Club card in any Whitbread restaurant? No – your Bonus Club Card can only be used in participating Brewers Fayre pub restaurants. It is not accepted in other Whitbread owned companies. Similarly, if you have a Beefeater Grill Reward Club card, you cannot use it in a Brewers Fayre pub restaurant. What if I lose my card? If you lose your Bonus Club card, collect a new one from your nearest Brewers Fayre. Then go to the Bonus Club website to register your new Bonus Club card. On the Bonus Club website, access the details of your account, go to ‘Your details' and add the new card under your name. This way you get to keep and use any points you had already collected, and you can carry on using the new card in future. Does my card have an expiry date? No, but if you don't use it for 12 months or more, it becomes invalid and you will lose any points you have collected. Other Queries It was my birthday last week, but I didn't get an offer. Why not? Please check your membership details are up to date and include your correct date of birth. If this is correct, please contact our Customer Support Team at brewersfayrebonusclub@whitbread.com I checked my points balance, but I think it's wrong. What should I do? Please allow 48 hours for any recently collected points to be added to your total balance. If the total still does not match your records, please contact our Customer Support Team at brewersfayrebonusclub@whitbread.com. How do I cancel my membership? You can cancel your Bonus Club membership at any time. You can return your card to our Customer Contact Team, or let us know by email or phone. If you cancel your Bonus Club membership you will lose any unused points (and they can't be transferred to anyone else). Who can I contact for assistance? If you need assistance, you can contact our Customer Support Team by email at brewersfayrebonusclub@whitbread.com Please include your 16 digit Bonus Club Loyalty Card number when emailing us. We will always try to respond to your enquiry within 10 working days. | 
