Joining Bonus Club
If you are 18 years or older and live in the UK, just pick up a Bonus Club card in any participating Brewers Fayre, and register it at www.brewersfayre.co.uk/bonus
You will need to have an email address and access to the internet to be a member of the Club. You could ask a friend or relative to help you to register up a Bonus Club card in your name and to help you redeem points you have earned, or you could use the facilities at your local library. Currently Brewers Fayre are unable to offer the scheme in any other way. If you need more help, you can email us at email@example.com or call our Customer Contact Team on 0333 234 1452 (calls will be charged at your local rate).
You can collect points on all qualifying food and drink purchases at participating Brewers Fayre pub restaurants. Make sure you get your Bonus Club card swiped when you pay your bill to get your points added.
For every full £1 you spend on qualifying food and drink purchases, you'll collect 5 points. Points are based on your total spend, less any discounts, vouchers or tips.
No, there is no maximum.
It may take up to 48 hours for points to show on your balance. If you need more help, you can email us at firstname.lastname@example.org or call our Customer Contact Team on 0333 234 1452 (calls will be charged at your local rate)
You can collect points on meal deals from Premier Inn, when you hand over your meal deal voucher to the restaurant team please also hand your Bonus Club card.
Yes just hand your Bonus card to a team member at the Brewers Fayre pub restaurant when you pay or, if pre-paid, when you visit and the points will be added.
Using Points and Vouchers
When you've registered online and signed in on the Bonus Club website, you can 'spend' your points by exchanging them for vouchers. You can start swapping points for vouchers once you have 250 points. Points can only be redeemed once. You can redeem your voucher in a restaurant either by showing a printed copy or displaying a copy on your mobile phone. Each vouchers may only be used once.
You can use your money-off vouchers any time you have a meal (with or without drinks) in any Brewers Fayre pub restaurant. They can't be used if you are having drinks only and not ordering food from our menu.
We accept any valid vouchers. You can use multiple Bonus Club point's vouchers at the same time – each will have a unique reference number, so make sure you keep them safe. Other promotional and celebratory vouchers that you may receive by email will have their own terms and conditions. Remember, you will collect points based on how much you pay, not how much the total bill was before vouchers were taken off.
No, we don't give change if you don't spend all the value of your voucher.
Points are valid for a period of 12 months from the date they are collected, and we do reserve the right to remove any points from your Bonus Club card if your card hasn't been used for 12 months or more.
Once points have been swapped for a voucher, the voucher is valid for 6 weeks. Please check the expiry date on the voucher.
You may also be able to earn ‘bonus points' as part of a promotional offer, competition or other give-away; and these may have a different expiry date. Please check the terms and conditions of the relevant promotion at the time for more details.
The 250 FREE points we add to your account for registering your card expire after 90 days if your Bonus Club card has not been swiped in a Brewers Fayre restaurant during that time.
If you had trouble printing your voucher please go to Your Account where you'll be able to reprint your voucher without affecting your points balance. Simply do this by pressing the 'Get Voucher' link under the Points Detail section.
Your Bonus Club Card
Yes, at our discretion, and as long as you get in touch with our Customer Contact Team on 0333 234 1452 (calls will be charged at your local rate) within 14 days. They will ask you for information from your receipt, so please have it with you when you call.
Please allow 72 hours after the date of your visit before contacting our Customer Support team to add points to your account. This will give our systems time to update to ensure that we can validate your receipt.
All the points earned in relation to one bill need to go onto the same card – so if more than one member of your party has a Bonus Club card you will need to choose whose card the points will be collected on.
No, only the person who registered the Bonus Club card in their name can use it.
No – your Bonus Club Card can only be used in participating Brewers Fayre pub restaurants. It is not accepted in other Whitbread owned companies. Similarly, if you have a Beefeater Grill Reward Club card, you cannot use it in a Brewers Fayre pub restaurant.
If you lose your Bonus Club card, collect a new one from your nearest Brewers Fayre. Then go to the Bonus Club website to register your new Bonus Club card. On the Bonus Club website, access the details of your account, go to ‘Your details' and add the new card under your name. This way you get to keep and use any points you had already collected, and you can carry on using the new card in future. You can also contact our Customer Contact Team to assist with this process on 0333 234 1452 (calls will be charged at your local rate).
No, but if you don't use it for 12 months or more, it becomes invalid and you will lose any points you have collected.
Please check your membership details are up to date and include your correct date of birth. If this is correct, please contact our Customer Support Team on 0333 234 1452 (calls will be charged at your local rate) or email us at email@example.com
Please allow 48 hours for any recently collected points to be added to your total balance. If the total still does not match your records, please contact our Customer Support Team on 0333 234 1452 (calls will be charged at your local rate) or email us at firstname.lastname@example.org
You can cancel your Bonus Club membership at any time. You can return your card to our Customer Contact Team, or let us know by email or phone. If you cancel your Bonus Club membership you will lose any unused points (and they can't be transferred to anyone else).
If you need assistance, you can contact our Customer Support Team by email at email@example.com
Please include your 16 digit Bonus Club Loyalty Card number when emailing us.
If you are not on the internet or would prefer to call, contact our Customer Support Team on 0333 234 1452 (calls will be charged at your local rate).
Our Customer Support Centre is open between 8:30am and 5:30pm, Monday to Friday. Our Customer Support Centre does not operate on weekends.