Frequently Asked Questions (FAQs) - Brewers Fayre
Bonus Club FAQs
Joining Bonus Club
We are not accepting new customer registrations to Bonus Club at this time. However, you can register for latest news and offers by email via our restaurant websites, listed below:
Collect 5 points on every £1 you spend on qualifying food and drink purchases every time you visit. Once you get 500 or more points you can turn them in to vouchers for:
- Free bottle of wine
- 2 Free desserts
- 2 Free Free kid's meals
Exclusive benefits
We'll send you a free meal voucher to celebrate your birthday, every year. You need to remain opted in to emails to receive your offers.
We will keep your points balance up to date – when you earn in our restaurants, and convert your points to vouchers. If you’re opted in to receive emails from us (see the ‘Your Details’ section), we’ll inform you of offers and promotions available to you, as well as using your opted in email address to send your birthday offer. Further details about what information we collect from you and how we use this can be found in our privacy policy.
You may opt out at any time, through the unsubscribe link, found on the footer of any emails you receive from us or online by logging in and following the steps under 'Your Details'. Please also remember this means you will receive your birthday offer by email.
We need to share the information you provide to us with the third parties service providers that help us run the Bonus Club. We will not pass your information onto any third party for marketing purposes. For further details of the information we collect and how we use this, please see our privacy policy.
Our loyalty scheme has updated. As a loyalty club member you will receive a free meal voucher to celebrate your birthday, using your registered email address. As a loyalty member, you will also receive the regular offers by email to help celebrate with us throughout the year. You need to be opted in to receive our offers and can unsubscribe at any time.
As of summer 2024, we made some changes to our restaurants and as such, some of our restaurants are not open to local guests or are closing. We’re sorry for the inconvenience. The good news is that we have a number of restaurants across the UK which also include Table Table, Cookhouse + Pub, Whitbread Inns, Beefeater and Bar + Block. You can still keep earning points and convert them to vouchers and we have now made it possible for you to swipe your Bonus Club card in ANY of our restaurants – in addition, you will also be able to use your points-based vouchers in ANY of our restaurants. You can’t transfer your points to another account or card, but these changes will mean you can keep enjoying Bonus Club wherever you go! You will need to keep your original Bonus Club card and log on here to keep a track of your points balance, and convert your points to vouchers.
Our other restaurants are
Please note: other offers sent by email (unless it is our Birthday – free meal offer, which is an exclusive offer to you), can’t be used in our other restaurants. Please check individual ts&cs for details.
Your account
It may take up to 48 hours from your restaurant visit (if you swiped your loyalty card), or from entering your receipt details on this website, for points to be shown on your account. Once entered, please then allow a further 48hrs for your points to be credited to your account.
You can update all your details within the 'Your Details' section on the Brewers Fayre Bonus Club website.
You have the right to cancel your Brewers Fayre Bonus Club membership at any time by contacting us via this link here. If you cancel you Brewers Fayre Bonus Club you will lose the right to redeem all unused points. Points are not transferable to a third party. By cancelling your membership, through contacting our Guest Relations team, we will also opt out you of emails, unless advised otherwise.
Collecting points
You can collect 5 points on every £1 you spend on all qualifying food and drink purchases at any of our restaurants – just remember to ask your server to swipe your Tasty Rewards card when you visit.
Points are calculated on your total spend, less any discounts, vouchers or gratuities.
Our restaurants are:
Yes, as long as you have your receipt and claim within 28 days of your visit you can add your points. Click here to login and follow the 'Forgotten Card' link. Please allow up to 48hrs after your visit before you provide details from your receipt. Once entered, please then allow a further 48hrs for your points to be credited to your account.
You can also upload receipt details from one of our other restaurants – Beefeater, Table Table, Cookhouse + Pub, Whitbread Inns and Bar + Block – up to 28 days following a visit.
All the points will need to go onto the same card – so if more than one member of your party has a Bonus Club card you will need to choose whose card the points will be collected on.
Points are valid for a period of 12 months from the date they are collected.
Yes, please present your card at the Brewers Fayre to a team member to get your points added.
Firstly, please log on to your account and make sure you have given us the correct date for your birthday and have opted in to receive our emails. These settings can be found by following the steps under 'Your Details' section. You must be opted in to receive offers by email. If you still haven't located your birthday voucher, please then make sure you check your junk mail.
If you still haven't received anything, click here.
Please note, you can only receive 1 x birthday voucher within a 12 month period.
No, there is no maximum!
Although you can register up to 5 cards, you cannot transfer points between cards. However all your points will appear in your points section in your account, therefore points are not lost.
Spending points
When you have 500 points or more, you can exchange them for reward vouchers or money off vouchers by logging in and following the link under 'Spend Points'. Points can only be redeemed once.
Once you swap your points, you can now enjoy your vouchers in any of our restaurants which includes:
Your vouchers will appear in your vouchers section or we can email them direct to your inbox. Either print off or present the voucher on your phone when you pay your bill.
Vouchers must be used within 6 weeks, unless otherwise stated (special dates and promotional vouchers may vary). The expiry date will be shown on your voucher.
You can use your vouchers in any participating Brewers Fayre Restaurant, and as of summer 2024, you can also use them in our Table Table, Cookhouse + Pub, Whitbread Inns, Beefeater and Bar + Block restaurants.. Simply present your voucher and reward card when you ask for your bill and we will apply the discount on your voucher when you pay.
You can use any Bonus Club points vouchers at the same time in our listed restaurants towards your spend on qualifying food and drink. You may not use your birthday offer voucher with any other voucher. There is no change given if you do not redeem a voucher up to its full value.
Vouchers can only be used for purchases that include a meal. They cannot be redeemed for purchases that consist of drinks only. A voucher can only be redeemed once.
If you had trouble printing your voucher please go to 'Your Account' where you'll be able to reprint your voucher without affecting your points balance. Simply do this by pressing the 'Get Voucher' link under the Points Detail section.
No, we don't give change if you don't spend all the value of your voucher.
Your Bonus Club Card
Good news! As of summer 2024, you can now use your original Bonus Club loyalty card to earn points in any of our restaurants. When you have enough points to swap into vouchers, you can also enjoy these in any of our restaurants. You will need to keep your original Bonus Club card and swipe it when you visit – even if you visit one of our other restaurants: Table Table, Cookhouse + Pub, Whitbread Inns, Beefeater and Bar + Block. You’ll need to come back here, and log on to see your points balance and convert the points you earn into vouchers.
No. However, if it remains inactive for a period of 3 years or more, your card and the points on the card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded. You will continue to receive emails including your birthday voucher unless you opt out of emails.
If you require a replacement Bonus Club card please contact us here, and include “replacement card” in your request with your name and full address. When you receive your replacement card, simply add it to your account in the 'Your Details' section – you can register up to 5 cards per account. Failure to do so will mean any existing points are not allocated to your new card and will not be available to spend within your rewards balance.
We are not accepting new customer registrations to Bonus Club at this time. However, you can register for latest news and offers by email via our restaurant websites, listed below:
Yes. You can activate a maximum of 5 cards per account, but you should only use your most recent (and activated) card to collect and redeem your points. Bonus Club cards can only be activated in the name of one individual, not shared between multiple people.
No, only the person who registered the Bonus Club card in their name can use it.
Please click here to locate your nearest Brewers Fayre restaurant.
Please click here to locate your nearest Beefeater restaurant.
Please click here to locate your nearest Table Table restaurant.
Click here to locate your nearest Whitbread Inn restaurant.
Click here to locate your nearest Cookhouse + Pub restaurant.
Please click here to locate your nearest Bar + Block restaurant.
Yes, however we are not accepting any new customer registrations to the scheme, but if you are an existing customer we can send you a replacement card by post. Once you receive your new card, go to your account in the 'Your Details' section and update your details.