Joining Bonus Club How do I join the Brewers Fayre Bonus Club? What do I get with my Bonus Club card? Once you register your card you'll receive 250 bonus points. Collect 5 points on every £1 you spend on qualifying food and drink purchases every time you visit. Once you reach 250 points you can swap them for money-off vouchers, and once you get 500 or more you can turn them in to vouchers for - Free bottle of wine
- 2 Free desserts
- 2 Free Free kid's meals
Exclusive benefits Great offers for your birthday and other special occasions. All you need to do is provide us with the relevant information when you register your card or update your details by logging in and following the steps under 'Your details'. How will you use my information? We will use the information you provided to keep you up to date on your rewards balance and inform you of offers and promotions available to you. If you have provided any special dates with us we will also send you exclusive offers for example on your birthday. Further details about what information we collect from you and how we use this can be found in our privacy policy. How do I opt out of communications? You may opt out at any time, through the unsubscribe link, found on the footer of any emails you receive from us or online by logging in and following the steps under 'Your Details'. Please also remember this means you will not get any celebration vouchers. If I give you my details, will you pass them to anyone else? We need to share the information you provide to us with the third parties service providers that help us run the Bonus Club. We will not pass your information onto any third party for marketing purposes. For further details of the information we collect and how we use this, please see our privacy policy. Is there an age limit on joining? You must be over the age of 18 and resident in the UK to join the Brewers Fayre Bonus Club. Your account Why are my points missing? It may take up to 48 hours for points to be shown on your account. How do I change or update my account details? You can update all your details within the 'Your Account' section on the Brewers Fayre Bonus Club website. How do I cancel my membership? You have the right to cancel your Brewers Fayre Bonus Club membership at any time by returning your card to our Customer Support Team or by contacting us by email as described below. If you cancel you Brewers Fayre Bonus Club you will lose the right to redeem all unused points. Points are not transferable to a third party. If you wish to cancel your Brewers Fayre Bonus Club membership, Contact our Customer Support Team here. Collecting points How do I collect points? You can collect 5 points on every £1 you spend on all qualifying food and drink purchases at participating Brewers Fayre pub restaurants. Points are calculated on your total spend, less any discounts, vouchers or gratuities. I recently visited a Brewers Fayre restaurant and forgot to present my card. Can I still collect the points from my spend? Yes, as long as you have your receipt and claim within 14 days of your visit you can add your points. Click here to login and follow the 'Forgotten Card' link. It may take up to 48 hours for your points to show on your account. Can I split the bill and split the points? All the points will need to go onto the same card – so if more than one member of your party has a Bonus Club card you will need to choose whose card the points will be collected on. Will my points expire? Points are valid for a period of 12 months from the date they are collected. Can I collect points on meals paid for at Premier Inn? Yes, please present your card at the Brewers Fayre to a team member to get your points added. It was my birthday / I had a celebration last week / I did not receive a specific loyalty promotional offer, why not? Firstly, log on to your account and make sure you have given us the correct celebration dates and have opted in to receive our emails. These settings can be found by folllowing the steps under 'Your Details', then make sure you check your junk mail. If you can't find the answer you're looking for, click here. We will always try to respond to your enquiry within 10 working days. Is there a maximum number of points I can collect? Spending points What can I do with my points? Once you have 250 points, you can start swapping them for money off vouchers. When you have 500 points, you can exchange them for reward vouchers or money off vouchers by logging in and following the link under 'Spend Points'. Points can only be redeemed once. How do I get my Bonus Club vouchers? Your vouchers will appear in your vouchers section or we can email them direct to your inbox. Either print off or present the voucher on your phone when you pay your bill. How long is my voucher valid for? Vouchers must be used within 6 weeks, unless otherwise stated (special dates and promotional vouchers may vary). The expiry date will be shown on your voucher. Can I use my vouchers in any Brewers Fayre Restaurant? You can use your vouchers in any participating Brewers Fayre Restaurants. Simply present your voucher and reward card when you ask for your bill and we will apply the discount on your voucher when you pay. Can I use my Bonus Club vouchers and other Brewers Fayre vouchers together? You can use any Bonus Club vouchers at the same time at any Brewers Fayre restaurant towards your spend on qualifying food and drink. However, you cannot use any other promotional vouchers such as celebratory voucher, discounts or vouchers. Are there limits on the items I can redeem a voucher against? Vouchers can only be used for purchases that include a meal. They cannot be redeemed for purchases that consist of drinks only. A voucher can only be redeemed once. I had trouble printing my voucher, can I re-print it? If you had trouble printing your voucher please go to 'Your Account' where you'll be able to reprint your voucher without affecting your points balance. Simply do this by pressing the 'Get Voucher' link under the Points Detail section. Do I get change? No, we don't give change if you don't spend all the value of your voucher. Your Bonus Club Card Can I use my Bonus Club card in any Whitbread restaurant? No. Your Bonus Club Card can only be used in participating Brewers Fayre pub restaurants. It is not accepted in other Whitbread owned companies. Similarly, if you have a Beefeater Grill Reward Club card, you cannot use it in a Brewers Fayre pub restaurant. Does my card have an expiry date? No. However, if it remains inactive for a period of 12 months or more, your card and the points on the card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded. What if I lose my card? If you lose your Brewers Fayre Bonus Club Card you will need to collect a new card from your nearest restaurant and allocate the new card to your account in the 'Your Details' section. Failure to do so will mean any existing points are not allocated to your new card and will not be available to spend within your rewards balance. I have more than one Beefeater Reward Card. Can I activate more than one at the same time? Yes. If you have more than one card – maybe after losing your original card and activating another. You can activate a maximum of 5 cards per account, but you should only use your most recent (and activated) card to collect and redeem your points. Bonus Club cards can only be activated in the name of one individual, not shared between multiple people. Can anyone else use my Bonus Club card? No, only the person who registered the Bonus Club card in their name can use it. Can you tell me where my nearest Brewers Fayre restaurant is? Please click here to locate your nearest Brewers Fayre restaurant. |